An elevator malfunction is always a stressful situation, especially if you are stuck between floors. But don’t panic! Here are several steps that will help you act correctly in such a situation:
1. Do not try to get out on your own: This can be dangerous. Stay inside the elevator and wait for help. Elevators are equipped with communication systems that allow you to contact the emergency service.
2. Press the emergency call button: There is an emergency call button inside the elevator that alerts the relevant service to the problem. Press it to request assistance.
3. Stay calm: It is important to remain calm and avoid panicking. In most cases, emergency services respond quickly and provide assistance as soon as possible.
4. Report the problem: If possible, inform your neighbors or building staff about what has happened. This may help speed up the process of receiving assistance.
5. Wait for the emergency service to arrive: Emergency services, such as our team at Novalift SIA, operate 24/7. Don’t worry — help will arrive within one hour.
Remember, your safety is our top priority. Our emergency service is always ready to assist you at any time of day or night!